Disputes
Disputes regarding any Transaction or any aspect of the Services must be received by us within six months of the Transaction being placed, although we ask that you notify us as soon as possible after the event in question occurring. You may dispute any Bet by making a formal Dispute request to us using the support menu. SSC will use its reasonable efforts to resolve a reported matter promptly.
If you are a customer from outside the UK and do not agree with our decision or you wish to submit your dispute to the AGCC you may do so. SSC has appointed the AGCC as the Arbitrator for Dispute Resolution for disputes outside the UK. You have the right of free access to the ADR (Alternate Dispute Resolution) function. AGCC may be contacted in respect at info@agcc.gg
Where Customers play on games and the game supplier’s servers are located in countries that are outside the AGCC’s jurisdiction, Small Screen Caisnos will notify you that you are leaving the AGCCs jurisdiction. We will also notify you of the region where the games are hosted and played. This information will also be displayed in the game info pages of the relevant game. Nevertheless, we will endeavour to only offer games to our Customers on the basis that they from a reputable game supplier and that the games have been tested by a credible and approved testing house. This is to ensure that the games played at Small Screen Casinos and related sites, are fair and proper. For any queries regarding these specific games, you should still follow the Complaints process and contact Small Screen Casinos in the first instance. SSC will endeavour to resolve any issues you may have or that may have arisen with the relevant game supplier, on your behalf.
Please note:
1. You accept that the AGCC will not arbitrate on matters or that during the arbitration become, subject to court action, or on matters which in the AGGC's opinion are more properly referred to the regulator as breaches of regulation.
- Have previously raised the issue with SSC, and documented in writing the substance of the dispute;
- Promptly makes available to the AGCC, on request, all records on the subject of the dispute and relevant activity and relevant correspondence;
- Consent to the sharing by SSC of your personal data with AGCC for this purpose.
- Agree to be bound by the ruling of AGCC, save that appeal against a ruling may be made to the Executive Director of AGCC but only on the grounds that the dispute has been so seriously mishandled by AGCC's ADR team as to result in a manifest unfairness.
2. You accept and agree that AGCC will incur no liability of any sort arising out of or in connection with its role as ADR. For more information, go to www.gamblingcontrol.org
If you are located within the UK, to the extent that you are not satisfied with our response, You may contact IBAS, Independent Betting Adjudication Services Limited (a dispute resolution service) at PO Box 62639, London EC3P 3AS, UK, e-mail: adjudication@ibas-uk.co.uk, phone: 020 7347 5883. web: www.ibas-uk.com
IBAS will only arbitrate on a dispute in which you:
- Have previously raised the issue with SSC, and documented in writing the substance of the dispute;
- Promptly makes available to the IBAS, on request, all records on the subject of the dispute and relevant activity and relevant correspondence;
- Consent to the sharing by SSC of your personal data with IBAS for this purpose.
You accept and agree that the resolution of a dispute agreed by you and arrived at with the assistance of the IBAS will be binding on both you and us
Small Screen Casinos Ltd | Millennium House, Ollivier Street, Alderney, GY9 3TD | 
requires all Casinos to carry out Customer Due Diligence at certain intervals. As such, you are required to update your address details on this occasion.