Small Screen Casinos Limited trading as The Phone Casino (“SSC”,the “Company”,“we”,“us”,“TPC” or “thephonecasino.com”) has provided you with this full set of Terms & Conditions to help you understand how we will safeguard use and collect personally identifiable information about you(you “information”).
If you have any requests concerning your information or any queries with regard to this Policy please contact us. All such personal information is processed in accordance with the Data Protection (Bailiwick of Guernsey) Law,2001.
Please note that we do not sell or share your data, all data collected its kept confidential save for the times that we are required to disclose your information to a relevant party as outlined below.
1.This represents the Terms and Conditions ('T&C') for your usage (where you are a registered player / customer) of ThePhoneCasino.com (as well as any related brands), owned, licensed to and or operated by Small Screen Casinos Limited ('SSC', 'the Company'), when accessing ThePhoneCasino (or other associated brands) via its website and any related URLs.
2. General2.1.These T&C apply to your usage of the Gambling Games ('Games' as defined below, the related enabling internet, mobile or other platforms through the website www.ThePhoneCasino.com ('Website') and other related URLs belonging to or licensed to the Company or ThePhoneCasino.
2.2.ThePhoneCasino.com and associated trademarks are the property of SSC. SSC's registration number is 1623, with its registered address at Inchalla, Le Val, Alderney GY9 3UL Channel Islands.
2.3.SSC primarily trades as ThePhoneCasino on www.ThePhoneCasino.com (accordingly any reference to ThePhoneCasino or www.ThePhoneCasino.com shall be construed as a reference to SSC.
2.4.The Company is operating under a Category 1 and Category 2 license issued to it by the Alderney Gambling Control Commission 'AGCC'); issued on 28 January 2009. The AGCC is the regulatory body responsible for the governance of all gaming activities in Alderney.
2.5.The AGCC requires its licensees to adhere to strict financial ratios in order to provide assurance of the financial health of the Company.
2.6.In addition, these regulations require Category 1 eGambling licensees to hold funds standing to the credit of registered customers in accounts that are segregated from those used to operate the business of the licensee.
2.7.Your monies always have been and always will be segregated from corporate funds by holding them in a separate bank account. Full details can be found here; http://www.gamblingcontrol.org/players See also Medium Protection below.
2.8.Amounts held by the Company in respect of jackpots for ThePhoneCasino exclusive own brand games (seeded, main and reserve amounts) are deemed to be funds of the Company unless won by a Player. In the event of insolvency these funds remain the property of the Company. For jackpot games operated by additional suppliers, the funds for those jackpots are held by the respective supplier and those funds do not form part of the Company's funds.
2.9.Small Screen Casinos Limited t/as ThePhoneCasino is also licensed and regulated by the UK Gambling Commission. Operating licence number is 000-039397-R-319363-002.
2.10.ThePhoneCasino may offer Products / Games from additional suppliers. Those Products / Games will be (to the extent they are required to be), licensed by the appropriate regulatory authority for that country or region. Regardless, all deposits, bonuses and withdrawals are the sole responsibility of ThePhoneCasino and the other companies providing the products are just software providers (unless otherwise stated) and have no responsibility towards you (the 'Customer(s)' or 'Player(s)') or for the management of funds on your account.
2.11.Where Customers play on games and the game supplier's servers are located in countries that are outside the AGCC's jurisdiction, ThePhoneCasino will notify you that you are leaving the AGCC's jurisdiction and will notify you of the region where the games are hosted and played. This information will also be displayed in the game info pages of the relevant game. Nevertheless, we will endeavour to only offer games to our Customers on the basis that they from a reputable game supplier and that the games have been tested by a credible and approved testing house. This is to ensure that the games played at ThePhoneCasino and related sites, are fair and proper. For any queries regarding these specific games, you should still follow the Complaints process and contact ThePhoneCasino in the first instance. SSC will endeavour to resolve any issues you may have or that may have arisen with the relevant game supplier, on your behalf. See also the Complaints section.
2.12.The contractual relationship between you (the registered player) and ThePhoneCasino is governed by these T&C and by the Laws of Alderney.
2.13.These T&C come into force when you click on the 'Register' button / icon. In creating and/or opening and/or registering an account with ThePhoneCasino. You agree that you have read these T&C, understand and accept them. By using the Apps, Links, Website or any of the Games, you signify that you agree with these T&C and commit yourself to abide by them at all times whilst using the ThePhoneCasino site and Games/products contained therein.
2.14.Where wireless / data charges apply to the use of ThePhoneCasino they will be subject to separate terms and agreement between you and the relevant company that supplies your connectivity.
2.15.You are responsible for the Device that you use to access ThePhoneCasino and ensuring that your Device has an appropriate Internet / data connection to facilitate continuous and uninterrupted access to ThePhoneCasino.
2.16.You must read these T&C carefully in their entirety before completing registration. If you do not agree with any provisions of these T&C's, you must not use or continue to use ThePhoneCasino.
2.17.You fully understand and agree to be bound by the T&C's contained herein and as they may be amended by us from time to time.
2.18.ThePhoneCasino reserves the right to modify these T&Cs and, thus, to amend the Agreement between you and ThePhoneCasino at any time. You will be notified of any substantial changes to terms when you log in to the Website, with a pop up message that will display. You must review and agree to these changes prior to continuing with access to your Customer Account. Should you not wish to continue using the services of ThePhoneCasino following any changes to these T&Cs, you can withdraw all Withdrawable funds and ask customer services to close your account. You should use the “Contact Us” page for the relevant contact details.Withdrawable funds will be subjected to scrutiny before payments are made. Breaches of the T&C's may result in Withdrawable funds being withheld / seized.
2.19.Changes to the T&C's will become effective immediately upon being posted on www.ThePhoneCasino.com. Each time you play it is your sole responsibility to review the T&C's, together with the specific rules for each Game you choose to participate in, in order to remain updated with all amendments. You can easily identify whether these T&C have changed by referring to the version number stated above.
2.10.Rules and explanations for participating in any of ThePhoneCasino's Games and other important information like Privacy and Data Protection Policies as well as Responsible Gambling provisions are provided in separate links on the Website and are incorporated into these T&C by reference.
2.21.Any reference to ThePhoneCasino's Games in these T&C shall refer to gamning products offered options that may from time to time become available on the Website. ThePhoneCasino reserves the right to add and remove products / Games from the Website at its own discretion.
3. Customer Accounts
3.1.Registration and opening of your Customer Account
3.1.1.In order to participate in any of ThePhoneCasino's Games for real money, you must first register with ThePhoneCasino and open an account ('Customer Account', 'Account') and deposit money into your Customer Account. This constitutes the establishment of a business relationship.
3.1.2.A request to open a Customer Account is made by filling out the registration pages and submitting it to ThePhoneCasino online. ThePhoneCasino reserves the right to refuse to open a Customer Account for whatever reason. No reason need be supplied to the Customer in these circumstances.
3.1.3.You must enter all mandatory information requested in the registration pages. The information required will vary per jurisdiction. In the UK we require your age, your identity, your address and contact details, including a valid e-mail address, valid mobile phone number, the place from where you intend to access the Website (if other than your place of residence) and relevant payment information (in the case of deposits made). This forms part of our Customer Due Diligence procedures (CDD).
3.1.4.You must be 18 years of age or older or such higher minimum legal age as stipulated in the laws of jurisdiction applicable to you. It is your sole responsibility to ensure that the information you provide is true, complete and correct and you hereby represent and warrant to ThePhoneCasino that the information provided is true, complete and correct.
3.1.5.You are hereby notified that ThePhoneCasino where required to carries out verification procedures, whether itself or through third parties on all Customers. You may be required to provide ThePhoneCasino with documents at the deposit and/or the withdrawal stage, or at any other stage (at the sole discretion of ThePhoneCasino), such as a copy of your passport or other identification documentation as part of the ThePhoneCasino Know Your Customer ('KYC') procedures.
3.1.6.ThePhoneCasino may also request for any documentation previously provided to be provided again, which could have later expired or would no longer be valid for any reason, or to request any additional KYC documentation for any reason and at any time. In addition, we may also request documentation that would support your source of wealth, source of funds or sources of income, to comply with our Enhanced Due Diligence requirements (EDD).
3.1.7.Your Customer Account may be blocked limited, suspended or terminated if you do not provide the requested information or documents documents in a timely manner (i.e. 14 days from request)or if such information or documents you provide is/are found to be false or misleading or out of date. ThePhoneCasino reserves the right to close / suspend Your Customer Account and withhold any funds held in your Customer Account until KYC, CDD or EDD processes are complete. In the event that the information supplied is Fraudulent or Incorrect, ThePhoneCasino reserves the right not to offer any refunds or withdrawals.
3.1.8.If on completion of ThePhoneCasino's verification checks (except in the case of Fraudulent activity), you are shown to be underage:
3.1.9.For all customers registering and depositing in the UK, if ThePhoneCasino is unable to verify your identity ThePhoneCasino reserves the right to freeze and/or terminate Your Customer Account.
3.1.10.If you open or attempt to open more than one Customer Account, for whatever reason, ThePhoneCasino may block or close any or all of your accounts at its sole discretion. Should ThePhoneCasino decide to leave one account open, your remaining deposits, if any, will be transferred to that one account. ThePhoneCasino also reserves the right to withhold any deposits or winnings upon the discovery of duplicate or multiple accounts at its sole discretion. You may also be reported to the relevant authorities.
3.1.11.Furthermore, if you attempt to open any additional Customer Accounts after your original Customer Account had been closed for the reason of gambling addiction, fraud or other reasons, depending on the results of our investigation, we reserve the right to restrict access to any funds held in your additional account/s and they may be immediately forfeited and any winnings will not be paid out.
3.1.12.If you notice that you have more than one Customer Account, you must notify ThePhoneCasino immediately. Duplicate accounts will be closed. . For the avoidance of doubt, company accounts are not permitted.
3.1.13.As part of the registration process you will have to use your mobile number as your username and use a password to gain secure login into the Website. It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. ThePhoneCasino is not responsible for any abuse or misuse of your Customer Account due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party. Additionally, should ThePhoneCasino detect or suspect that another person is using the player account except for you, and then ThePhoneCasino reserves the right to suspend or close the account and retain any funds in its absolute discretion.
3.1.14.You may not access your account at any time through any Device to place wagers or make adjustments to your account without first submitting your 'PIN' / 'Password'.
3.1.15. NOTE: Do not give your login details to anyone.You will never be asked for your full password by any person employed by or connected to us. You are responsible for all activity in your account which takes place after submission of the PIN / Password. You may change your password within our secure gaming environment or by contacting the helpdesk. If you forget your password, you may request that it is reset by the helpdesk. At certain points throughout your relationship with us we may ask you for additional verification documentation or the answer to your security questions for your protection and our security procedures.
3.1.16.Upon acceptance of your registration, the Games / products and our software ('the Software') will automatically display on your Device and a Customer Account with us will be opened for you. You undertake and agree as follows:
3.1.17.An inactive account is an account that has not been accessed for 12 months (but less than 24 months), that has a real money balance.
3.1.18.A dormant account is an account that has been inactive for 24 months or more, that has a real money balance.
3.1.19.ThePhoneCasino will contact you should your account become inactive. If, after 12 months since becoming inactive, ThePhoneCasino is unable to contact you or no activity on the player account is carried out even after contacting you, ThePhoneCasino reserves the right to designate the account as Dormant and donate any residual real money balance in your Account to its nominated charity.
3.1.20.To recover funds from inactive, closed, blocked or excluded accounts, please contact the ThePhoneCasino customer services department via the Contact Us page.
3.1.21.Funds that have been donated cannot may not be refunded to a Customer / Account.
3.1.22.All transactions will be checked by our Fraud Personnel in accordance with the prevention of money laundering laws and regulations as applicable.
3.1.23.Any suspicious activity on your account for whatever reason could lead you to being reported to the relevant authorities and freezing of your funds. It could also lead to the closure of your account and confiscation of your funds.
3.2.Deposits into your Customer Account
3.2.1.ThePhoneCasino does not accept Cash deposits and has the right to appoint payment solution providers to act on its behalf to receive funds and to screen all deposits and withdrawals (at its discretion) to comply with Anti-Money Laundering and Social Responsibility regulations. You agree to use your Customer Account in a responsible fashion and utilise the limiting tools available to you should you need to.
3.2.2.You may participate in a Game only if you have sufficient funds on Your Customer Account for such participation. Deposited money is used before bonus money when wagering / playing.
3.2.3.All information required to deposit funds into Your Customer Account, can be found under 'My Account' and 'Cashier' pages of the Website. You can use any of the methods available to you as specified on these pages (as amended from time to time). Please note that some of the methods may not be available in some jurisdictions.
3.2.4.Depending on the method selected for deposits, your bank or other payment service provider may independently charge you for bank wire transfers or other methods of deposit. You should check what these are.
3.2.5.We accept payments made in various currencies. These are detailed in the Cashier pages. Please note that any potential exchange premiums or charges are payable by you where SSC offers additional currency cash outs.
3.2.6.When using a deposit mechanism, your funds only clear when ThePhoneCasino has received an irrevocable approval, confirmation and/ or authorisation code. Should ThePhoneCasino not receive such approval your account will not be credited with those funds. ThePhoneCasino will not give you any credit for participation in any Game.
3.2.7.For Customers in certain countries, ThePhoneCasino offers you a facility to top up your gaming account by applying a charge to your mobile bill or deducting money from your pre-pay mobile account. We reserve the right to withdraw or limit this facility at any time and without notice at our discretion
3.2.8.With this method, it is common for your mobile network to restrict the amount you can deposit on a daily or other basis. You must check with your mobile network provider as to what your limits under this mechanism are.
3.2.9.You may not use this facility if doing so is in breach of the terms of your mobile network operator agreement. If we are advised by your mobile network operator of non-payment, misuse or if payment is withheld by your mobile network operator, we may suspend or cancel your transaction and /or account and any winnings in your account will be forfeit.
3.2.10.SSC is regulated by Phonepay Plus Ltd in the UK for mobile payment services.
3.2.11.You may not request a withdrawal of winnings from your account where your bets have been placed with money not confirmed as receivable by a payment provider.
3.2.12.You shall not treat ThePhoneCasino as a financial institution. Credit balances in your Customer Account will not bear interest.
3.2.13We are required by our licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency. Medium We receive customer funds into a separate 'Client Account'. In addition, we operate an insurance policy that covers the amounts due to players. These funds are payable to players. This means that steps have been taken to protect customer funds but that there is no absolute guarantee that all funds will be repaid. This meets the Gambling Commission's requirements for the segregation of customer funds at the level: medium protection.
3.3.1.Casino wagers relate to computer generated random events. Our Random Number Generator (“RNG”) has been independently audited by an independent third party testing house and accredited by the AGCC in Alderney to ensure fairness and that the results cannot be tampered with. The Random Number Generators for suppliers of certain third-party games, must also pass stringent checks. For suppliers in the UK the Gambling commission provides certification / accreditation that the games are up to standard before we allow you to access them. ThePhoneCasino only uses accredited and approved suppliers.
3.3.2.ThePhoneCasino operates your Customer Account. We calculate the amount of money you have staked or offered to stake on a bet, which represents your exposure at any time and calculate your 'Available Balance', as well as settling bets made by you through your participation in the Games.
3.3.3.The amount of money in your Customer Account which has not yet been used for a bet is your 'Available Balance' and will determine your betting limits.
3.3.4.ThePhoneCasino's calculations of your Available Balance and amounts owed by you under the terms of this Agreement will be final and, in the absence of any manifest error, will not be subject to any enquiry or investigation. If you experience problems with a Game, follow the Complaints procedure.
3.4.Statements of past transactions:
3.4.1.All current statements (i.e. last 90 days' activity) will be shown on your Device, normally within the Software under 'History' in 'My Account'. A more detailed statement can be prepared for you upon request to Customer Services.
3.4.2.Life time player value will also be made available on the [my account page].
3.5.1.Bets placed but remaining undecided (also known as 'mid-state' or incomplete games) will become void after 90 days and will credited back to your account.
3.6.Any deposit made by you into your Customer Account will be held for your use until you place a bet, or accept a bet on the Website. ThePhoneCasino will then hold such amount awaiting the outcome of the bet.
3.7.When you have placed or accepted a bet on ThePhoneCasino Website, ThePhoneCasino will hold the amount staked awaiting the outcome of the event and declare a winner. At this point the bet is binding and cannot be cancelled nor can any amount held by ThePhoneCasino in this respect be withdrawn.
3.8.When contacting customer services, we may not unlock / unblock / deal with a query or provide pin reset services if we cannot verify your identity accurately.
3.9.1.When the outcome of a Game that you participate in is determined or, ThePhoneCasino has confirmed the relevant result of an event; all winnings will be available for use in your Customer Account. In most cases the placement of a bet and the corresponding result determination happens instantaneously and your balance is updated at the same time.
3.9.2.If ThePhoneCasino by mistake credits your Customer Account with winnings that do not belong to you, whether due to a technical or human error or otherwise, the amount will remain the property of ThePhoneCasino and the amount will be transferred from your Customer Account. If prior to ThePhoneCasino becoming aware of the mistake you have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available by law or otherwise, the amount paid by mistake will constitute a debt owed by you to ThePhoneCasino. In the event of an incorrect crediting, you are obliged to notify ThePhoneCasino immediately by email and repay the erroneous amount immediately.Failure to do so will be treated as a breach of these T&C's and further withdrawals can be withheld to recover the amounts due to ThePhoneCasino.
3.9.3.ThePhoneCasino may carry out additional verification procedures for any value or prize pay-out, as it deems necessary.
3.9.4.We reserve the right to alter minimum and maximum limits in any and all games at any time without notice. See also Standard Minimum Wagering Requirements
3.10.Withdrawals from Your Customer Account:
3.10.1.You may withdraw any amount up to the 'Withdrawable' balance as shown in 'Cashier' section. In doing so ThePhoneCasino may void any or all remaining bonus money that is showing on your account.
3.10.2.Note that ThePhoneCasino products are consumed instantly when playing. Thus, ThePhoneCasino cannot provide returns of goods, refunds or cancellation of your service when playing. If you play a Game with real money, the money will be drawn from your Customer Account instantly.
3.10.3.To withdraw all your funds, you must first complete/cancel any mid- state bets or other actions that you have made that remain outstanding as well as provide us with identification documents or updated contact details where such details are missing, incorrect or out of date.
3.10.4.Notices for withdrawals must be made via the Website / Software. Withdrawals will not be processed unless ThePhoneCasino has complete and up to date personal information and ID for your account. You must be logged into the Software and select the Withdraw option in the Cashier menu to request a Withdrawal or you may do so in direct communication with our helpdesk. In order to withdraw back to card, a successful deposit with the card in question is necessary. Card withdrawals take one to five working days, bank transfers take twenty working days. Withdrawal timeframes are guidelines and as such these times may vary at certain times of the year i.e. where there are delays by the payment provider itself or in the case of public holidays. Available withdrawal mechanisms are shown in the Withdrawal section of Cashier. We reserve the right to add or remove any withdrawal mechanisms or alter any associated terms at any time, at our absolute discretion. Withdrawal charges may also apply. Details can be found on the respective withdrawal page of that mechanism
3.10.5.For Your protection, you may only withdraw maximum amount of £10,000 (or the equivalent) per month, unless a larger amount has been agreed with ThePhoneCasino.
3.10.6.Assuming that you have submitted your identification documents (if applicable), ThePhoneCasino will process your withdrawal request in line with the timescales shown on the Website.
3.10.7.Upon withdrawing funds, your own bank or other payment provider may add a further delays or handling charge. These delays or charges may vary over time. ThePhoneCasino is not responsible for these delays or charges
3.10.8.If you request a withdrawal and the amount exceeds £10,000.00 (or currency equivalent), SSC reserves the right to pay out the withdrawal amount in equal instalments each calendar month. NOTE: SSC may suspend, block or close your Account and withhold access to funds if suspicions of money laundering occur in accordance with any applicable Prevention of Money Laundering Act or in the event of any other Regulatory breach under SSC's Licenses.
3.10.9.Before any withdrawals are processed, your behaviour on the Website/usage of the Games will be reviewed for fraud, breach of these T&C and any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular playing patterns; for bonuses, play-through requirements must be met. Should ThePhoneCasino deem that irregular behaviour or playing patterns have occurred; ThePhoneCasino reserves the right to withhold any withdrawals and/or confiscate all winnings and bonuses.
3.10.10.For customers outside the UK: Standard Minimum Wagering requirement for bonuses applies: Unless otherwise stated when a bonus is awarded to you, you must play through any bonus 200 times (i.e. total bets must be 200 times the bonus amount) before any amount of the Bonus is eligible for withdrawal. Any bet or part of any bet placed on outside bets on the Roulette table, as well as bets covering more than half the roulette wheel, will not count towards the wagering requirement. If the Standard Minimum Wagering has been met any qualifying funds that are not withdrawn will be lost. Upon withdrawal of funds that have met the Wagering requirement, remaining bounus funds are cleared to Nil.
3.10.11.The maximum withdrawal amount from any bonus win is limited to £200 or currency equivalent. i.e. if the currency is Euros, then Euro 200 will be the maximum.
3.10.12.In the case of withdrawal requests pertaining to funds not used for wagering, ThePhoneCasino will only remit your funds when the extended due diligence procedure has been successfully carried out. ThePhoneCasino may apply (at our sole discretion) a minimum £10 charge per deposit made or a 5% charge (whichever is greater), if such amount has not been used at least once for gambling at www.ThePhoneCasino.com.
3.10.13.Withdrawals are subject to a nominal transaction fee of £/€1.
3.11.Closing Your Customer Account:
3.11.1.If you would like to close your account, you must Contact Us. The withdrawable balance remaining in the account will be made available for payment. This payment will be conditional upon establishing your identity and producing the documents required.
3.11.2.The method of repayment will be at our absolute discretion.
3.11.3.ThePhoneCasino reserves the right to close any Customer Account and to refund to you the 'Withdrawable balance', subject to the deduction of relevant withdrawal charges, at ThePhoneCasino's absolute discretion and without any obligation to state a reason or give prior notice.
3.12.Sign up offers and Bonuses
3.12.1.For the avoidance of doubt; only the outcome of bets placed using real money will be settled using real money. All bets placed using Bonuses will be settled (regardless of the use of terms like Cash that may be used in game), using Bonus Money. All bets placed with Bonus money are subject to the Standard Minimum Wager Requirements. The types of bonuses available are listed below and additionally can only be used with The Phone Casino Exclusive content or in the manner indicated when awarded. The maximum withdrawal amount from any bonus win is limited / capped to 200GBP or currency equivalent. Initial sign up offers: Significant and key initial terms will be published on the relevant page / banner / advert / marketing that promotes an initial sign up bonus / offer. Where terms are too long to display on the space available, a link to the terms will be provided. Sign up offers may or may not require you to make an initial deposit. Please check the relevant marketing so as to avoid any misunderstanding. If no deposit is required, then words to that effect will appear in the main page / banner / offer / marketing message. Signup offers vary in each country and are correct at the time of issue / publication and we reserve the right to revoke or amend the terms and the offers accordingly at any time should there be a change in legislation, publishing mistake or unintentional error of any kind in any offer advertised. In the UK Free games awarded on real money prize games or tickets to the daily 100 spins will expire after 7 days. For all other countries: Free games (or bonus spins on individual exclusive games, as opposed to free spins in ThePhoneCasino exclusive freeroll Tournament), offered as part of any initial sign up offer are awarded on The Phone Casino exclusive content only; are awarded according to the advertised terms and will expire 24 hours after being issued / awarded. In all cases (for individual spins allocated on individual games, excluding tournament free spins), Standard Minimum Wagering requirements apply. Initial sign up offers are only valid for new customers and are a onetime only offer. Repeat customers (i.e. current, closed and then re-opened accounts) are not entitled to participate in the any initial sign up offers. Offers are valid at time of issue only and for a limited time only. We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers.
3.12.2.Types of Bonuses offered include but are not limited to:
3.12.3.Service or Information as distinct from bonus messages will encompass such topics as (this is not an exhaustive list):
4. Your Obligations as a User
4.1.You hereby represent and warrant that:
4.2.You are over 18 years old or such minimum legal age as stipulated in the laws of jurisdiction applicable to you and, under the laws applicable to you; you are allowed to participate in the Games offered on the Website.
4.3.You fully understand that it is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the Games.
4.4.You will use the Website and your Customer Account solely and exclusively for the purpose of your participation in the Games and not for any financial or other reason. Your participation in the Games will be strictly in your personal non-professional capacity for recreational and entertainment reasons only.
4.5.You will use the games and betting features offered in a responsible manner and play within your means.
4.6.You register on your behalf, and you participate in the Games on your own behalf and not on behalf of any other person.
4.7.You are not resident in Afghanistan, Curacao, Cyprus, Ethiopia, Iran, Iraq, Kuwait, Somalia, Syria, U.S.A or Yemen or any other jurisdiction where your participation would be in conflict with any applicable laws and/or you do not appear on any of the following lists;
4.8.All information that you provide to ThePhoneCasino during the term of this Agreement is true, complete, and correct, and that You shall immediately notify ThePhoneCasino of any changes of such information. You accept that incorrect or out of date information will hold up the withdrawal processing.
4.9.You are solely responsible for reporting and accounting for any taxes that may become due by you under the relevant local laws as a result of your participation in Games; specifically, in regard to any winnings that you receive from ThePhoneCasino.
4.10.All money that you deposit into your Customer Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source.
4.11.You understand that by participating in the Games you take the risk of losing money deposited in your Customer Account. Participation in the Games is for entertainment purposes only and should not be seen as a source of income.
4.12.You are and shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties' participation in any of the Games and shall not use any such software-assisted methods or techniques or hardware devices in connection with for your participation in any of the Games. ThePhoneCasino hereby reserves the right to invalidate or close Your Customer Account or invalidate or terminate your participation in a Game and confiscate any remaining player balances, in the event of such behaviour.
4.13.In relation to deposits and withdrawals of funds into and from your Customer Account, you shall only use funds, credit card and other financial instruments that are valid and lawfully belong to you and permissible in the Country where you reside.You accept and acknowledge that CDD and EDD will apply at certain levels.
4.14.the Software that we make available to you is owned by SSC or other third parties and is protected by copyright and other intellectual property rights. You may only use the Software for your own personal, recreational use in accordance with all rules, terms and conditions as set out in these T&C and in accordance with all applicable laws, rules and regulations.
4.15.Games played on or through the Website should be played in the same manner as games played in any other setting. You shall be courteous to other users in peer to peer games and representatives of ThePhoneCasino and shall avoid rude or obscene comments, in chat sessions where applicable.
4.16.We may request proof from you that you have authority to use the payment method which you have sought to link, or linked, to your Player Account. You must only make payments to us from accounts where you are the sole (or jointly) named account holder. In cases where we identify that you are not the sole (or jointly) name
We haven’t been able to verify your address details.
The requires all Casinos to carry out Customer Due Diligence at certain intervals. As such, you are required to update your address details on this occasion.
To continue and access your account, we now require you to email us with proof of your address.
Please EMAIL one of the following documents to our Customer Support team:
The document cannot be older than 3 months from today's date and it
MUST be a complete document showing your name, address and the date of the document.
Internet downloaded documents are also acceptable in a pdf form.
The following CANNOT be used: Mobile Phone or Satellite/Cable TV bills.
Once our team have reviewed your documents they will be encrypted and stored within our secured server.
We do not pass any of your personal details to any third party marketing company.
Please email your proof of address as outlined above to firstname.lastname@example.org or use the submit button below. Please include your mobile number or account ID.
Support hours are outlined in full here.
Documents will be processed as a priority.
This message will display until your details have been verified.
The requires all Casinos to carry out Customer Due Diligence at certain intervals. As such, you are required to update your address details on this occasion. Please fill in the fields below to access your account.
To revise any of your play limits at any time just look for the Responsible Gaming links at the footer of the page or in the Main Menu under Know Your Limits.
Also please do not hesitate to contact us or use the help links provided, if you need any further help or assistance.
You are seeing this message because you have hit a standard limit or because you have changed a particular set limit, a number of times.
Please note: Restrictions on your play can be set at any time from within the main menu.
You can limit play, deposit, losses or wins.
You can even set reminders to tell you how long you have been playing for.
Remember gambling should be fun and you should always play within your means.
By clicking confirm you acknowledge that you have understood you are in control of your gambling
Are you aware you have hit certain limits or that you changed certain limits again and again?
Are you aware that Customer Services are here to assist you if you need help?
Are you aware of your current limits and how you can change them?
Are you in control of your gambling?
Indicate the extent this statement applies to you and your gambling over the last three months.
Data protection laws mean that we need the OK from you to keep you protected and to keep sending you news and updates about great things that are coming up, such as;
First play of our latest games, casino products and innovations
Exclusive cash and prize giveaways
Fantastic exclusive bonuses and rewards designed for you
Simply click the button below to choose how you’d like us to keep you updated. Just give us the go ahead and we’ll keep you in the loop.
If you change your mind in the future you can withdraw your consent at anytime by using the stop or unsubscribe option in the message you receive.
In order to complete your verification and to process any withdrawal, we require you to upload one of the documents from the list below. This helps us confirm we are paying the right person and protects our players against any authorised use of their account.
Once received, your ID is encrypted and stored within our secured server. We do not pass any of your details to any third party marketing company.
Opening hours are outlined in full on the support menu. Documents will be processed as a priority.
Please email to email@example.com a copy of your;
It looks like you already have an account with us. The reference number is please either email us or call us on
In order to continue, we need to validate your current mobile number.
Please enter your mobile number as well as your current pin/password and then select UPDATE to save the changes.
We'll send you a free SMS to validate your mobile number later on.
If you think this message is displaying in error, please click the customer services link at the bottom.
Congratulations, The Phone Casino is giving you £200.00 in real cash with no restrictions.
You are seeing this message because you are a valued and VIP customer.
Under the terms of its license, the Gambling Commission requires that The Phone Casino request additional information from its VIP customers to meet its licensing obligations.
The Phone Casino UK license number 00-039397-R-319363-002
All UK regulated, online casinos must abide by the regulations issued by the Gambling Commission and as such, you are requested to provide additional information so that The Phone Casino can meet the Gambling Commission’s requirements for:
In order, to claim the free £200.00 cash and to remove this marker from your player account, you are required to provide one or more of the following types of documentation:
Please email these documents to:
Our team will review your submission and aim to reply to you within 24 hours.
This message will remain in place until the documents have been accepted and you will be notified immediately when this notice has been lifted.
Thank you for your co-operation
The support team is on hand to assist you with any questions you may have. For support click here
Documents are encrypted & stored securely. Your information is NEVER shared with third party marketing companies.