Responsible Gambling

Knowing and understanding your limits

The Phone Casino is powered by Small Screen Casinos Limited ("SSC").

Small Screen Casinos is committed to Responsible Gambling and the prevention of underage gaming.

You must be over 18 years of age to play at The Phone Casino or on related brand sites.

Identity Checks

We take stringent steps to ensure that only people of legal age participate and enter our real money gambling enviroment. Such checks include requesting the Customer to submit a copy of a photographic identification documents (such as a driver's licence, a passport or a government issued identity card), in order to verify both age and identity.

Any personal details we request from you are purely to verify your identity - this is a requirement for both your own and our protection. If you have any questions about our identity checks, please do not hesitate to contact Customer Services at any time.

Entertainment

Most gambling players play for fun and entertainment, but we recognise that a small percentage of players will:

  • Attempt to play when they're underage, or
  • Allow gambling to control them and affect their lives.

SSC is committed to assisting and protecting those who should not be gambling at all, or who wish to limit the amount that they play.

What YOU can do:

  • Be sure to protect your login in details. Keep your user name and password private. We advise that you do not store your password on your browser. If you have any concerns that somebody else might attempt to access your account, you should not allow the software to remember your password;
  • If you have children or teenagers in your household, use protection software that allows you to limit the websites to which they have access, prevent file sharing, and generally give you detailed control over how your children use the Internet. Here is a list of some of those programs: SafeKids

NetNanny

  • If you are aware of an underage person using our site, let us know and we will get right on it. Our first step is to investigate the claim and if warranted, freeze the account and request identification from that player;
  • Be a responsible parent. In many ways, this is nothing more than keeping your eyes and ears open. If you hear your children talking about gambling, deposits, and withdrawals, start asking questions. If you see The Phone Casino logo on your child's phone, uninstall it and ask more questions.

Self Assessment

Where difficulties arise it is important that you find this out as early as possible so that you can put preventative measures in place and get further help if needed. Below are some common signs that indicate you may be experiencing issues with your gambling:

  • Does gambling prevent you from attending work or study?
  • Do you gamble to pass time or to escape boredom?
  • Do you gamble alone for long periods of time?
  • Have others ever criticised you for your gambling?
  • Have you lost interest in family, friends or hobbies due to gambling?
  • Have you ever lied to cover up the amount of money or time you spend gambling?
  • Have you lied, stolen or borrowed in order to maintain betting habits?
  • Are you reluctant to spend 'gambling money' on anything else?
  • Do you gamble until you lose all your money?
  • After losing, do you feel that you have to try and win back the losses as soon as possible?
  • If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Does gambling make you depressed or even suicidal?

If so we can block or exclude you from playing at The Phone Casino. This will mean that you cannot gain access and you will remain blocked until you advise us otherwise.

Further Help

If you have any questions or feel you need help, consult the following organisations:

Gam-Anon
08700 50 88 80

www.gamanon.org.uk

Gamcare 0808 8020 133

www.gamcare.org.uk

BeGambleAware 0808 8020 133

www.begambleaware.org

Disputes

Disputes regarding any Bet or any aspect of the service must be received by us within 14 days of the Bet being placed. You may dispute any Bet by making a formal Dispute request to us using the support menu. SSC will use its reasonable efforts to resolve a reported matter promptly.

If you are a customer from outside the UK and do not agree with our decision or you wish to submit your dispute to the AGCC you may do so. SSC has appointed the AGCC as the Arbitrator for Dispute Resolution for disputes outside the UK. You have the right of free access to the ADR (Alternate Dispute Resolution) function. AGCC may be contacted in respect at info@agcc.gg

Where Customers play on games and the game supplier’s servers are located in countries that are outside the AGCC’s jurisdiction, The Phone Casino will notify you that you are leaving the AGCCs jurisdiction. We will also notify you of the region where the games are hosted and played. This information will also be displayed in the game info pages of the relevant game. Nevertheless, we will endeavour to only offer games to our Customers on the basis that they from a reputable game supplier and that the games have been tested by a credible and approved testing house. This is to ensure that the games played at The Phone Casino and related sites, are fair and proper. For any queries regarding these specific games, you should still follow the Complaints process and contact The Phone Casino in the first instance. SSC will endeavour to resolve any issues you may have or that may have arisen with the relevant game supplier, on your behalf.

Please note

1. You accept that the AGCC will not arbitrate on matters or that during the arbitration become, subject to court action, or on matters which in the AGGC's opinion are more properly referred to the regulator as breaches of regulation.

  • Have previously raised the issue with SSC, and documented in writing the substance of the dispute;
  • Promptly makes available to the AGCC, on request, all records on the subject of the dispute and relevant activity and relevant correspondence;
  • Consent to the sharing by SSC of your personal data with AGCC for this purpose.
  • Agree to be bound by the ruling of AGCC, save that appeal against a ruling may be made to the Executive Director of AGCC but only on the grounds that the dispute has been so seriously mishandled by AGCC's ADR team as to result in a manifest unfairness.

2. You accept and agree that AGCC will incur no liability of any sort arising out of or in connection with its role as ADR. For more information, go to www.gamblingcontrol.org

If you are located within the UK, to the extent that you are not satisfied with our response, You may contact IBAS, Independent Betting Adjudication Services Limited (a dispute resolution service) at PO Box 62639, London EC3P 3AS, UK, e-mail: adjudication@ibas-uk.co.uk, phone: 020 7347 5883. web: www.ibas-uk.com

IBAS will only arbitrate on a dispute in which you:

  • Have previously raised the issue with SSC, and documented in writing the substance of the dispute;
  • Promptly makes available to the IBAS, on request, all records on the subject of the dispute and relevant activity and relevant correspondence;
  • Consent to the sharing by SSC of your personal data with IBAS for this purpose.

Agree to be bound by the ruling of IBAS, save that appeal against a ruling may be made to the Executive Director of IBAS but only on the grounds that the dispute has been so seriously mishandled by IBAS's ADR team as to result in a manifest unfairness.

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Something went wrong!

We haven’t been able to verify your address details.

The requires all Casinos to carry out Customer Due Diligence at certain intervals. As such, you are required to update your address details on this occasion.

To continue and access your account, we now require you to email us with proof of your address.

Please EMAIL one of the following documents to our Customer Support team:

  • 1. Utility Bill
  • 2. HMRC/Council Letter
  • 3. Bank/Credit card statement

The document cannot be older than 3 months from today's date and it

MUST be a complete document showing your name, address and the date of the document.

Internet downloaded documents are also acceptable in a pdf form.

The following CANNOT be used: Mobile Phone or Satellite/Cable TV bills.

Once our team have reviewed your documents they will be encrypted and stored within our secured server.

We do not pass any of your personal details to any third party marketing company.

Please email your proof of address as outlined above to support@smallscreencasinos.com or use the submit button below. Please include your mobile number or account ID.

Support hours are outlined in full here.

Documents will be processed as a priority.

This message will display until your details have been verified.

The requires all Casinos to carry out Customer Due Diligence at certain intervals. As such, you are required to update your address details on this occasion. Please fill in the fields below to access your account.

Always Play Responsibly

To revise any of your play limits at any time just look for the Responsible Gaming links at the footer of the page or in the Main Menu under Know Your Limits.

Also please do not hesitate to contact us or use the help links provided, if you need any further help or assistance.

You are seeing this message because you have hit a standard limit or because you have changed a particular set limit, a number of times.

Please note: Restrictions on your play can be set at any time from within the main menu.

You can limit play, deposit, losses or wins.

You can even set reminders to tell you how long you have been playing for.

Remember gambling should be fun and you should always play within your means.

By clicking confirm you acknowledge that you have understood you are in control of your gambling

Are you aware you have hit certain limits or that you changed certain limits again and again?

Are you aware that Customer Services are here to assist you if you need help?

Are you aware of your current limits and how you can change them?

Are you in control of your gambling?

Indicate the extent this statement applies to you and your gambling over the last three months.

Data Protection and updates

Data protection laws mean that we need the OK from you to keep you protected and to keep sending you news and updates about great things that are coming up, such as;

 First play of our latest games, casino products and innovations

 Exclusive cash and prize giveaways

 Fantastic exclusive bonuses and rewards designed for you

Simply click the button below to choose how you’d like us to keep you updated. Just give us the go ahead and we’ll keep you in the loop.

If you change your mind in the future you can withdraw your consent at anytime by using the stop or unsubscribe option in the message you receive.

To find out more about how we use and protect your personal information as well as your rights, please see our privacy policy.

VERIFICATION

In order to complete your verification and to process any withdrawal, we require you to upload one of the documents from the list below. This helps us confirm we are paying the right person and protects our players against any authorised use of their account.

Once received, your ID is encrypted and stored within our secured server. We do not pass any of your details to any third party marketing company.

Opening hours are outlined in full on the support menu. Documents will be processed as a priority.

Please email to support@smallscreencasinos.com a copy of your;

  • Driving license
  • Passport
  • National Identity Card
  • Biometric Residence Permit

Great NEWS

It looks like you already have an account with us. The reference number is please either email us or call us on

Please update your mobile number.

In order to continue, we need to validate your current mobile number.

Please enter your mobile number as well as your current pin/password and then select UPDATE to save the changes.

We'll send you a free SMS to validate your mobile number later on.

If you think this message is displaying in error, please click the customer services link at the bottom.

Customer services

 ATTENTION REQUIRED

Congratulations, The Phone Casino is giving you £200.00 in real cash with no restrictions.

You are seeing this message because you are a valued and VIP customer.

Under the terms of its license, the Gambling Commission requires that The Phone Casino request additional information from its VIP customers to meet its licensing obligations.

The Phone Casino UK license number 00-039397-R-319363-002

All UK regulated, online casinos must abide by the regulations issued by the Gambling Commission and as such, you are requested to provide additional information so that The Phone Casino can meet the Gambling Commission’s requirements for:

  • Prevention of money laundering and combating the financing of terrorism; and
  • Social responsibility regulations.

Customer actions:

In order, to claim the free £200.00 cash and to remove this marker from your player account, you are required to provide one or more of the following types of documentation:

  • Copy of a recent p60;
  • Copy of a recent pay slip;
  • Copy of any other source of income (i.e. your company’s latest accounts, income letter from the government etc);
  • Copy of your most recent tax return payment (if self-employed).

Please email these documents to:

support@smallscreencasinos.com

Our team will review your submission and aim to reply to you within 24 hours.

This message will remain in place until the documents have been accepted and you will be notified immediately when this notice has been lifted.

Thank you for your co-operation

The support team is on hand to assist you with any questions you may have. For support click here

 Documents are encrypted & stored securely. Your information is NEVER shared with third party marketing companies.