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A bet is placed only when it has been received by our server from your handset using our software. Once a bet has been placed it is final and binding and cannot be cancelled or changed. For the avoidance of doubt, a bet remains valid even if the result cannot for any reason be displayed back to your handset (due, for example, to a network failure, interruption of communication, or if you receive a phone call). Malfunction voids all plays and pay outs.
We haven’t been able to verify your address details.
The requires all Casinos to carry out Customer Due Diligence at certain intervals. As such, you are required to update your address details on this occasion.
To continue and access your account, we now require you to email us with proof of your address.
Please EMAIL one of the following documents to our Customer Support team:
The document cannot be older than 3 months from today's date and it
MUST be a complete document showing your name, address and the date of the document.
Internet downloaded documents are also acceptable in a pdf form.
The following CANNOT be used: Mobile Phone or Satellite/Cable TV bills.
Once our team have reviewed your documents they will be encrypted and stored within our secured server.
We do not pass any of your personal details to any third party marketing company.
Please email your proof of address as outlined above to firstname.lastname@example.org or use the submit button below. Please include your mobile number or account ID.
Support hours are outlined in full here.
Documents will be processed as a priority.
This message will display until your details have been verified.
The requires all Casinos to carry out Customer Due Diligence at certain intervals. As such, you are required to update your address details on this occasion. Please fill in the fields below to access your account.
To revise any of your play limits at any time just look for the Responsible Gaming links at the footer of the page or in the Main Menu under Know Your Limits.
Also please do not hesitate to contact us or use the help links provided, if you need any further help or assistance.
You are seeing this message because you have hit a standard limit or because you have changed a particular set limit, a number of times.
Please note: Restrictions on your play can be set at any time from within the main menu.
You can limit play, deposit, losses or wins.
You can even set reminders to tell you how long you have been playing for.
Remember gambling should be fun and you should always play within your means.
By clicking confirm you acknowledge that you have understood you are in control of your gambling
Are you aware you have hit certain limits or that you changed certain limits again and again?
Are you aware that Customer Services are here to assist you if you need help?
Are you aware of your current limits and how you can change them?
Are you in control of your gambling?
Indicate the extent this statement applies to you and your gambling over the last three months.
Data protection laws mean that we need the OK from you to keep you protected and to keep sending you news and updates about great things that are coming up, such as;
First play of our latest games, casino products and innovations
Exclusive cash and prize giveaways
Fantastic exclusive bonuses and rewards designed for you
Simply click the button below to choose how you’d like us to keep you updated. Just give us the go ahead and we’ll keep you in the loop.
If you change your mind in the future you can withdraw your consent at anytime by using the stop or unsubscribe option in the message you receive.
In order to complete your verification and to process any withdrawal, we require you to upload one of the documents from the list below. This helps us confirm we are paying the right person and protects our players against any authorised use of their account.
Once received, your ID is encrypted and stored within our secured server. We do not pass any of your details to any third party marketing company.
Opening hours are outlined in full on the support menu. Documents will be processed as a priority.
Please email to email@example.com a copy of your;
It looks like you already have an account with us. The reference number is please either email us or call us on
In order to continue, we need to validate your current mobile number.
Please enter your mobile number as well as your current pin/password and then select UPDATE to save the changes.
We'll send you a free SMS to validate your mobile number later on.
If you think this message is displaying in error, please click the customer services link at the bottom.
Congratulations, The Phone Casino is giving you £200.00 in real cash with no restrictions.
You are seeing this message because you are a valued and VIP customer.
Under the terms of its license, the Gambling Commission requires that The Phone Casino request additional information from its VIP customers to meet its licensing obligations.
The Phone Casino UK license number 00-039397-R-319363-002
All UK regulated, online casinos must abide by the regulations issued by the Gambling Commission and as such, you are requested to provide additional information so that The Phone Casino can meet the Gambling Commission’s requirements for:
In order, to claim the free £200.00 cash and to remove this marker from your player account, you are required to provide one or more of the following types of documentation:
Please email these documents to:
Our team will review your submission and aim to reply to you within 24 hours.
This message will remain in place until the documents have been accepted and you will be notified immediately when this notice has been lifted.
Thank you for your co-operation
The support team is on hand to assist you with any questions you may have. For support click here
Documents are encrypted & stored securely. Your information is NEVER shared with third party marketing companies.